We are delighted to have satisfied and very loyal customers, because with a net promoter score (NPS) of 79, we received the highest willingness to recommend us to others of all the institutes assessed.
We were voted first place in the image dimensions of quality, methodological expertise, service orientation, value for money, innovation and creativity, consulting expertise and transparency in the largest image study of market research service providers in German-speaking countries and thus lead the ranking of the 33 large full-service institutes evaluated in Germany.
This is what excellence looks like:
Price-performance ratio
Top2-Box:
87%
Methodological competence
Top2-Box:
96%
Consulting expertise
Top2-Box:
93%
Innovation & creativity
Top2-Box:
89%
Quality
Top2-Box:
95%
Transparency
Top2-Box:
92%
Service orientation
Top2-Box:
93%
Willingness to recommend (NPS)
NPS Score:
79
Satisfaction with the cooperation
Top2-Box: