What do you do with all the open ones?
All too often, open questions are overshadowed by their standardised counterparts. Although they are informative and relevant, they are equally time-consuming and difficult to analyse. Coding inevitably reduces the meaning, while listing open questions is somewhat overwhelming with its plethora of unsorted information. Ideally, verbatims are initially analysed using content analysis with the resulting qualitative findings secured quantitatively at the second stage. But this also needs a tool to make it easier to review and get a quick overview of the key take-aways.