We develop feedback systems that give your customers a voice and give you continual information to optimise customer contact points.
Every day, countless transactions take place between companies and customers, yet t is very rare for a customer to be given the opportunity to give specific, event-related feedback. This is where Customer Voice comes in. Implemented as a partially or fully-automated feedback process that is manually completed (e.g. by the employee responsible) or initiated automatically (e.g. from a CRM or ticket system) following a transaction, Customer Voice gives the customer a voice and gives the company continual information to optimise customer contact points determining customer loyalty and satisfaction.
For email or on a website, the customer is invited to undergo a short online interview in which they assess the most recent transactions using open and/or closed questions. After completing the interview, the opinions given by the participant flow into a real-time web report, which displays the aggregated customer feedback over time. If approved, it is possible to restore individual results data in the CRM system.